Gedore Tools

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Your order shipment

All orders are carefully packaged in our warehouse in Rhyl, on the beautiful North Wales coast. We use 70% recycled cardboard in our packaging and despatch the majority of orders within 24-48 hours of receipt of payment, and usually use Royal Mail Special Delivery which provides a "next business day" service. Occasionally, we use other carriers where there is a commercial benefit (this is usually driven by the weight of the order). All orders will need to be signed for on receipt, so please arrange delivery to an address where somebody will be available during normal working hours (please contact us if this is a problem)

Our ISO9001 system provides a 3 point inspection process with every single product being visually examined for accuracy of dimension, quantity, colour, and general condition prior to packaging.

Returns

We want you to be happy with your purchase, that's why we have made it so easy for you to return any item you are not satisfied with. Our 14 day money back guarantee means that if for any reason you are unhappy with your purchase just return it to us unused and in its original condition and we will issue a full refund for the price of the item. We will also refund any delivery charge if the return is a result of our error (we don't make many, but we are human!).

All refunds will be automatically credited back to your card within 30 days from receipt of any items returned. To arrange a return please phone our customer services team on 01745 361010, explain your circumstances and your reason for returning the item, they will then issue you with an authorisation number. Your statutory rights are not affected by this policy

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